Returns Policy

COVID 19  - Delays possible beyond our control. 

Delivery & Returns


We aim to have your parcel with you within 2-7 days. 

Here at Witches Lab we make our products fresh to order in batches once a week, we work as fast as we can but just be aware we are a small business and sometimes can experience delays.

Delivery is usually turned around within  7 working days but we of course aim to get your order to you as fast as possible. parcels are posted via Royal Mail and are tracked, recorded and have to be signed for, if you miss you parcel a red card will be left for you to collect from your local sorting office. If you refuse or do not collect you item will be returned to the Witches Lab Headquarters. 

Please ensure the correct Delivery address is given at the time of ordering

Postage is £3.99 or FREE when you spend over £30.00

International Orders 

We now accept International orders simply add what you want to your basket and follow the payment instructions. International postage starts at £9.99 and ends at £18.99 if however you order something significantly large and the postage costs are higher we will contact you before sending. All payments will be taken in £GBP your order can take 7-14 working days. We post out parcels Royal Mail international recorded and tracked so your parcel will be travelling to you in the safest way possible. We will accept exchanges for international orders however we will ask for you to pay for the repostage back to you which may sometimes not be worth while. 
Please check before ordering whether your item will incur a customs charge as you will be liable to pay this. 

Missing Parcels

If it has been longer than 10 days please drop us an email and we will have a look into the whereabouts of your parcel. We send all of our parcels signed for so they will need to be accepted and signed for at the door. 

If you are not satisfied with your purchase please get in touch

Faulty items
If you think you have a faulty item please get in touch