Delivery and Returns

COVID 19  - Delays possible beyond our control. 


Delivery

Here at Witches Lab we make our products fresh to order in batches once a week, we work as fast as we can but just be aware we are a small business and sometimes can experience delays.

Delivery is usually turned around in 7 working days but we of course aim to get your order to you as fast as possible. parcels are posted via Royal Mail and are tracked, recorded and have to be signed for, if you miss you parcel a red card will be left for you to collect from your local sorting office. If you refuse or do not collect you item will be returned to the Witches Lab Headquarters. 

Please ensure the correct Delivery address is given at the time of ordering,

Postage is £3.99 or free when you spend over £30.00

International Orders 

We now accept International orders simply add what you want to your basket and follow the payment instructions. International postage starts at £9.99 and ends at £18.99 if however you order something significantly large and the postage costs are higher we will contact you before sending. All payments will be taken in £GBP your order can take 7-14 working days. We post out parcels Royal Mail international recorded and tracked so your parcel will be travelling to you in the safest way possible. We will accept exchanges for international orders however we will ask for you to pay for the repostage back to you which may sometimes not be worth while. 

Please check before ordering whether your item will incur a customs charge as you will be liable to pay this. 

Missing Parcels

Missing Parcels -  All our parcels are tracked. This means we can see when it has been signed for and if you have missed it. Missing parcels claims cannot be made until 14 days. If someone else has claimed your parcel pretending to be you this is beyond out control and you will need to take it up with the Royal Mail they have procedures readily in place for these type of events we will help you as much as we can and will provide you with any information you need.

Returns

If you are not satisfied with your purchase please get in touch info@witcheslab.co.uk

FAULTY ITEMS (30 days)

If you think you have a faulty item please get in touch info@witcheslab.co.uk